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Help
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Q. What is SuperTruck Essentials?
A. SuperTruck Essentials is your source for performance truck parts. Our focus on performance means you can rely on us to help your truck gain more horsepower, torque and speed. SuperTruck Essentials is operated by truck enthusiasts, so we know how you feel about your truck. We carry a large inventory so we can ship your order in a timely fashion.
Q. I did not get an Email Confirmation after placing an Order Online?
A. Some email providers may block or limit the emails that you can receive. If you do not receive our order confirmation email and/or an order detail email, we recommend that you review your order on the web site. You will be able to see the status of the entire order as well as the status of the individual items on order. If your order is still on Manager Review after 24 hours of placing the order (excluding weekends and holidays), we would recommend that you contact SuperTruck Essentials at 1-800-831-3716 as we me need or may want to provide additional information
before we process your order.
Q. Does SuperTruck Essentials use a secure server for my orders?
A. Yes! Ordering at SuperTruck Essentials.com is fast and secure. All credit card transactions at SuperTruck Essentials.com are securely processed using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels on the Internet. Of course, if you feel more comfortable, you can always phone in your order toll free at: 1-800-831-3716
Q. Can I check the status of an order I placed?
A. We will send you an order acknowledgement email promptly after receiving your order on the web
site, so you get verification that your order was properly received. We will also send you a
shipment confirmation email when your order leaves our warehouse and is on its way to you.
You can check your order status on-line. Use the My Account button on top of every page, email us or call us at 1-800-831-3716.
Q. How does the Instant Rebate Work?
A. With certain items you will see the "Instant Rebate" logo. When you click on this button, you recieve the
"Instant Rebated" price on that particular item. We do this so we can
offer our customers the best possible price.
Q. What is your return policy?
A. If you are not completely satisfied with one of our products you may return it any time within
30 days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds
do not include shipping costs. On exchange of defective products, SuperTruck Essentials will pay for shipping
on the outbound replacement product only. We only specify that the product not be damaged, missing
components or manufacturer's documentation. Special order or non-stocking items are specifically
exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name
and order number on the package for efficient identification. Please note that we do not pay the
shipping charges involved in returning goods.
To print the Returns Form, download it here.
Need Adobe Acrobat Reader?, click here
Q. How can I contact someone at SuperTruck Essentials.com
A. If you need to contact someone at SuperTruck Essentials you can use the following methods
Mailing Address
SuperTruck Essentials™
1028 Saunders Lane
West Chester, PA 19380
Place order via our 24-hour Fax: 610-701-0295
Download a printable fax order form here
Technical Support:
If you have any Technical questions about a product or service, please
contact our Customer Service Team at info@supertruckusa.com
International Customers (Outside of United States):
If you are ordering from outside of the United States and have a question for our Customer Service Team, please email us at info@supertruckusa.com International customers can also call us at 610-701-0484.
Check order status
If you'd like to check the status of your order, visit our Order History
page.
Q. How can I order products from SuperTruck Essentials?
A. If you would like to order from SuperTruck Essentials, you can call us or order online at SuperTruck Essentials.com. If you'd like to fax in your order, simply use our Fax Order Form and fax it to 610-701-2402.
Q. What are SuperTruck Essentials's Hours of Operations
A. Our Customer Service and Sales Deptartment are: (All Times are EST):
Phone Sales Department: 1-800-831-3716
8:00 AM - 9:00 PM EST Monday - Friday
9:00 AM - 5:00 PM EST Saturday
Phone Customer Service: 1-800-831-3716
9:00 AM - 5:00 PM EST Monday - Friday
Email Us: info@supertruckusa.com
Q. Does SuperTruck Essentials send print catalogs, if so, how can I get one?
A. Yes, SuperTruck Essentials prints a variety of catalogs for different vehicle makes. Please click on Request a Catalog to request your free catalog.
Q. Does SuperTruck Essentials ship orders to customers outside the USA?
A. Yes we do ship to customers outside the USA, but currently not through our website. Please call 1-800-831-3716 within USA or Canada and 610-701-0484 if you are outside the USA or Canada for details.
Q. How long does it take to receive my order?
A. Orders received before 12:00 (Noon) Eastern Time will ship the same business day on in stock items. Normal UPS shipping can be from 2 to 8 working days.
- North East 2-3 days (estimated)
- Mid-Atlantic 2-3 days (estimated)
- South East 3-5 days (estimated)
- Mid West 3-5 days (estimated)
- South West 5-7 days (estimated)
- North West 6-8 days (estimated)
* Special orders & truck shipments can take approximately 2 to 6 weeks depending on the items.
Call 1-800-831-3716 for details.
Q. How do the warranties work?
A. All parts are covered only by their Manufacturer's Warranties and/or Guarantees. SuperTruck Essentials, Inc. can assume no responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.
Q. What does SuperTruck Essentials do with back orders?
A. Because we are a Master Warehouse Distributor we carry a huge amount of inventory. Sometimes however, an item will be in short supply. You will be notified if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments we will not charge your credit card for orders, which have not been shipped.
Q. Satisfaction guaranteed.
A. If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, SuperTruck Essentials will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged, missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in returning goods.
Q. When do you charge my credit card?
A. Except for Special Orders and some Drop Shipments we will not charge your credit card for orders, which have not been shipped.
Q. I have a technical question, whom do I call?
A. Our employees are factory-trained specialists who probably drive a truck or SUV themselves can help you. You can reach them at 1-800-831-3716 and the will be happy to assist you with any question you have.
Q. Do you have retail outlets?
A. We do not have retail outlets. However you are more than welcome to pick up your order at our West Chester (PA) location. Please call in your order ahead, so that we can have it ready for you to pick up.
Q. Where does SuperTruck Essentials charge sales tax?
A. With the exception of a very small percentage of drop-ship orders, only orders shipped to an address in Pennsylvania or Nevada will be charged a sales tax.
Q. What is your shipping policy?
A. Most orders will be shipped by United Parcel Service (UPS). Small items may ship via the Postal Service. Hardtops ship by truck freight, we will contact you with the final cost. Collect. See our shipping table for actual shipping cost. We often ship from multiple locations throughout the US to give you better and more economical service.
Q. How does SuperTruck Essentials protect my privacy?
A. SuperTruck Essentials is commited to keeping your personal information private and safe. We use encrypted secure communications in our checkout. We have periodic security scans of our networks by the independent security firm called TrustWave. For additional details, please read our complete Privacy Policy.
Q. What information do we retain?
For each visitor to our web site, our web server automatically recognizes and retains the visitor's domain name. Information about page usage is gathered, which allows us to determine overall site usage patterns. Other data such as order information and specific visitor requests may be stored in user-specific file.
Certain information must be provided by the customer to properly complete orders and deliver to the correct address. This information is retained to expedite future orders.
Q. What do we do with this information?
The information is primarily used to improve our site for the purpose of better serving our valued customers. Occasionally we will use the information to send our customers an e-mail announcement. This e-mail may contain new product introductions and/or exclusive offers specifically tailored for the vehicles they own. For example: We don't want to send you a special deal on a Ford exhaust if you drive a Dodge Ram.
To have further privacy questions answered, please write to: info@supertruckusa.com
Q. Is SuperTruck Essentials a "virtual company" that just exists on the Web?
A. SuperTruck Essentials is not a virtual company. We have a full-time in house call center, three warehouses, a drive-up parts center and a modern 63,000 square foot fulfillment facility. With our up-to-date logistics technology, we are able to ship your order quickly. If you have questions, please call or visit us.
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